Support
A real person reads every message. Say which device you use and which version of tvOS, iOS or iPadOS it runs.
How do I add an M3U playlist?
Add your own M3U link as a source and Zap imports it. The first channels are ready quickly and the rest loads in the background, with progress on the Home screen.
Zap finds XMLTV guides listed in the playlist header on its own. You can also set a guide link for each source.
How do I add an Xtream source?
Enter the server, username and password you were given for your own Xtream login. If you paste an Xtream get.php link, Zap fills in the login for you.
How do I set up Apple TV from my phone?
On Apple TV, Zap shows a QR code and a short code. Scan the code with your phone. A page served by the TV opens on the phone, where you paste the playlist link or the Xtream login. The phone and the TV must be on the same Wi-Fi. The code works once and expires after 10 minutes.
Does Zap come with channels?
No. Zap doesn't include any content. Use only playlists you have the right to access.
You add your own M3U or Xtream source. Zap plays what that source offers and nothing else.
How do I restore purchases?
Open Settings and choose Restore purchases. The Premium screen has the same button. Zap tells you what it found.
How do I manage or cancel my subscription?
In Zap, open Settings and choose Manage subscription. You can also open Settings on your device, tap your name, then tap Subscriptions. Deleting Zap does not cancel a subscription.
A channel will not play.
When a stream fails, Zap says who can fix it, which may be you, the operator of the source, your network or Zap, and gives a support code. It offers Try again or Pick another channel. Diagnostics in Settings produces a report that you can copy. Send the support code and the report when you write to support@davidfaux.com.
Do my favourites sync?
With Premium, yes. Favourites, channel changes and watch progress sync through your own iCloud account. Source passwords stay in the Keychain on each device and do not sync. Sync needs Premium.
Where do I report a copyright concern?
Write to legal@davidfaux.com. The Terms of Use say what to put in the notice.